About WARP

Based in the heart of the Los Angeles Metropolitan Area, WARP is revolutionizing middle-mile logistics through cutting-edge solutions designed to optimize efficiency and elevate customer satisfaction. Operating with an asset-light business model, we eliminate the need for traditional terminals by leveraging a network of third-party cross-docks and a diverse fleet of cargo vans, box trucks, and 53-foot trailers. Our advanced routing algorithms minimize costs and streamline operations. WARP offers innovative services such as store replenishments, last-mile carrier injections, inbound freight optimization, and tech-powered cross-dock solutions, empowering businesses with end-to-end supply chain visibility and control.

About the Role

We are seeking a proactive and customer-focused Account Manager to manage and grow relationships with WARP’s key clients. In this role, you’ll act as a strategic partner to ensure clients achieve their logistics goals while driving retention and growth opportunities. The ideal candidate thrives in a fast-paced environment, excels at problem-solving, and is passionate about delivering exceptional customer experiences.

Key Responsibilities

• Client Relationship Management: Serve as the primary point of contact for assigned accounts, developing strong partnerships and understanding clients’ logistics needs.
• Drive Customer Success: Ensure clients maximize the value of WARP’s solutions by identifying opportunities to enhance efficiency, reduce costs, and solve challenges.
• Account Growth: Identify and pursue opportunities for upselling and cross-selling WARP’s services, driving revenue growth within existing accounts.
• Performance Monitoring: Track and analyze account performance metrics, providing clients with actionable insights and ensuring continuous improvement.
• Collaborative Problem-Solving: Work closely with internal teams, including operations and product, to address client challenges and deliver customized solutions.
• Customer Advocacy: Represent the voice of the customer within WARP, sharing feedback and insights to influence service offerings and improvements.
• Reporting and Communication: Prepare and present regular account reviews, showcasing WARP’s value through data, KPIs, and service highlights.

Qualifications

• 3+ years of experience in account management, customer success, or client-facing roles, preferably within logistics, transportation, or supply chain industries.
• Proven ability to manage and grow relationships with business clients, delivering measurable results.
• Strong analytical skills with the ability to interpret data and develop actionable insights.
• Excellent communication, presentation, and negotiation skills.
• Proactive problem solver with the ability to navigate complex situations and propose innovative solutions.
• Experience with CRM platforms and tools for managing accounts and tracking performance.
• Bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field.

Why Join WARP?

• Be part of a transformative mission to redefine middle-mile logistics.
• Manage relationships with innovative companies at the forefront of their industries.
• Competitive salary, performance-based bonuses, and comprehensive benefits package.
• Opportunity for growth and development in a high-growth, innovative company.
• Flexible hybrid or remote work setup based in Los Angeles.

Join WARP and make a meaningful impact by driving customer success and shaping the future of logistics.