Based in the heart of the Los Angeles Metropolitan Area, WARP is redefining middle mile logistics through cutting-edge solutions that drive efficiency and enhance customer satisfaction. As an asset-less business model, our new approach to LTL freight eliminates the need for owning terminals. Instead, we connect third-party cross docks with a network of cargo vans, box trucks, and 53-foot trailers, all powered by advanced routing algorithms to optimize freight movement and significantly reduce operational costs.

Our innovative offerings include store replenishments, last mile carrier injections, inbound freight optimization, and tech-powered cross-dock solutions that streamline the flow of goods. With our industry-leading freight consolidation strategies and state-of-the-art technology—including real-time tracking and dynamic routing—WARP empowers businesses with end-to-end visibility and control over their supply chains.

We are seeking a Strategic Account Manager to join our growing team at WARP. This full-time role is perfect for someone with a strong background in logistics and client management who is passionate about revolutionizing freight solutions for Fortune 500 companies. You will play a key role in managing top-tier accounts, ensuring our clients are maximizing their partnership with WARP through seamless implementation of our services and ongoing relationship-building.

Key Responsibilities:

• Account Management Excellence: Serve as the primary point of contact for high-value clients, fostering long-term relationships that promote trust, loyalty, and continued business growth.
• Customized Solutions: Work closely with clients to understand their specific supply chain needs and pain points. Partner with internal teams to develop tailored solutions using WARP’s data-driven platform.
• Upsell Opportunities: Identify and pursue upsell opportunities to expand the scope of WARP’s services within existing accounts, enhancing client satisfaction and contributing to revenue growth.
• Performance Analytics: Continuously monitor and report on client performance metrics to showcase the value WARP is providing. Leverage data insights to optimize service offerings and present clients with recommendations for improvement.
• Problem-Solving: Quickly address and resolve client issues, coordinating with internal departments to ensure service delivery meets and exceeds client expectations.
• Client Engagement: Conduct regular business reviews, providing clients with insights into their operations and identifying further opportunities for efficiency and cost savings.
• Industry Expertise: Stay up-to-date with the latest logistics trends and WARP’s product advancements to maintain a competitive edge when advising clients.

Qualifications:

• Proven experience in account management or client success within the supply chain or logistics industry.
• Strong understanding of LTL and middle mile logistics, with the ability to speak confidently about industry-specific challenges and solutions.
• Demonstrated success in building long-term client relationships and driving revenue through upsell strategies.
• Excellent communication and problem-solving skills, with a proactive approach to addressing client needs.
• Data-driven mindset with the ability to analyze performance metrics and translate them into actionable insights for clients.
• Bachelor’s degree in Business Administration, Logistics, or a related field is preferred.