Role Overview:

As the Operations Manager, you'll be responsible for building and scaling processes that ensure quality and efficiency in our Final-Mile Delivery and Local Capacity division. This role is critical in developing and managing our local carrier network (Cargo Vans & Box Truck), optimizing internal and external products, and ensuring strict adherence to performance metrics across multiple markets.

Key Responsibilities:

• Process Development & Scaling:
• Design, implement, and scale operational processes to support the growth and efficiency of the Local carrier operations team.
• Build and optimize internal and external products to ensure they meet the highest standards of quality and efficiency.

• Carrier Network Development:
• Develop and maintain a robust network of independent contractors (ICs) and carriers across the U.S. to support Final-Mile Delivery operations.
• Engage, onboard, and manage Delivery Service Providers (DSPs) across multiple markets, focusing on Cargo Vans and Box Trucks.

• Capacity & Performance Management:
• Ensure adequate capacity within the carrier network to meet the dynamic and evolving shipping needs across various regions.
• Manage KPIs, monitor performance, and enforce strict quality control measures for all markets.

• Team Leadership:
• Lead a team ensuring smooth day-to-day operations.
• Lead by example, celebrate wins, work hard, and bring passion to the Team

Qualifications and Skills:

• Proven experience in a fast-paced, startup environment with a strong ability to multi-task and adapt quickly to changing business needs.
• Extensive experience managing DSPs across multiple markets and building networks of ICs and carriers for Final-Mile Delivery.
• Strong process-oriented mindset with the ability to design, scale, and optimize operational workflows.
• Deep understanding of logistics, supply chain, and last-mile delivery operations.
• Strong attention to detail and a data-driven approach to decision-making.
• "Never Give Up" mentality for overcoming challenges and converting obstacles into opportunities.
• Experience in leading teams and managing cross-functional stakeholders to achieve operational excellence.

Join W/:\RP and play a pivotal role in revolutionizing the middle mile of logistics. Apply today!