Clinic Practice Manager

Spora Health
Spora Health

Remote

USD 60k-85k / year

Posted 6+ months ago
Apply now

What we're looking for

We are seeking a dynamic and passionate individual to serve in the role of Manager - Clinic Operations. This role is responsible for end-to-end activities which occur during the provision of care for patients and the support of providers rendering care and services. This individual will develop, refine, participate in, and oversee practice operations for our growing virtual primary care practice. This is initially a very “Hands On” position with the opportunity to build a team.

Responsibilities

Staff Supervision

  • Supervise the work of virtual Medical Assistants, Clinical Operations Coordinators, and other assigned resources
  • Create, post, and recruit new talent to the team
  • Evaluate team members, identify opportunities for growth and development and provide guidance and mentoring
  • Training of staff

    • Clinic Operations

  • Develop, refine, participate in, and oversee practice operations including:
  • patient registration
  • patient scheduling
  • insurance verification
  • patient connectivity
  • patient referrals (other providers, lab, radiology)
  • provider scheduling
  • provider connectivity
  • visit coding
  • visit billing
  • patient follow-up and care coordination

    • Provider Support

  • Onboarding of credentialed providers including:
  • practice orientation
  • system access
  • eRx enrollment
  • computer/EMR training
  • templates and favorites
  • Day to Day coordination with providers and staff
  • Slack communication
  • Troubleshooting & escalation as needed

    • Department Administration

  • Creation of Policies and Procedures
  • Coordinating PA and NP chart reviews with Supervising Physicians
  • Data Collection and Assembly
  • Operations metrics (visits, no show’s, cancellations, etc.)
  • Performance metrics for quality programs

    • Department Communications

  • Check & respond to patient emails
  • Check & return calls, voicemails, text messages, faxes
  • Screen chief complaints for appropriateness for telemedicine when non-medical staff are online

    • Other duties as assigned

    Your skills & Who you are

  • Customer-focused with exceptional customer service delivery
  • Excellent written and verbal communication skills
  • Highly organized
  • Excellent attention to detail and high degree of accuracy
  • Ability to manage multiple projects efficiently and accurately
  • Strong analytical skills with recording, analyzing and presenting data in meaningful formats
  • Exercises discretion and maintains confidentiality of business and patient information.
  • Excellent critical thinking skills, sound judgment and the ability to communicate in an articulate and sensitive manner with providers, patients, and leadership

    • Qualifications

    Required

  • Bachelors in Business, Finance, Health Care, or related field or equivalent experience
  • Five years experience with front and back office processes, policies, and procedures
  • Familiarity with provider billing and claims payment requirements
  • Two years experience managing direct reports and/or consulting staff
  • Proficient with documents, spreadsheets, presentations, and other office tools

    • Preferred

  • Masters Degree in Business, Healthcare, Finance or related field
  • Experience working in a multi-state virtual provider organization
  • Experience working in a remote environment with a distributed workforce

    • Nice-to-haves/Able-to-learn

  • Google Suite/Workspace
  • AthenaHealth EMR
  • Notion
  • Open Phone
  • Drift
  • Ring Central
  • One Password
  • Airtable

    • Compensation

    Estimated salary range for this position: $60,000-$85,000

    The estimated salary range represents the anticipated low and high end of Spora’s salary range for this position. Actual salary will vary and will be based on various factors, such as candidate’s qualifications, skills, competencies, and proficiency for the role. The base salary is one component of Spora’s total compensation package for employees.

    Benefits

  • Medical Insurance
  • Dental Insurance
  • Vision Coverage
  • Unlimited PTO

    • About Us

    We are a primary care provider and network for people of color. Our vision is to create a fresh perspective on healthcare - we call this new vision Culture Centered Care. Through creating an equitable community of providers and services that acknowledge and incorporate the lived experiences of People of Color, we aim to address health inequities and disparities they experience. Providers in our network recognize these inequities and are therefore able to treat patients with empathy, clear information, and a solution that is cognizant of their background and needs. Approaching healthcare from a culture-first mentality isn’t the only thing that uniquely positions us as better to serve POC communities. We are also deeply invested in technology, using advanced data science and robust machine learning to build models that lower barriers of entry to test for diseases that impact POC populations more than others. We do this in an effort to help our community be healthier so they can live fulfilling and joyful lives.

    How to Apply

    Please send your resume to careers@sporahealth.com along with any other materials that would help us get to know you better.

    Spora Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

    Talk soon!

    Apply now
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