HR Operations & Employee Lifecycle • Own onboarding and off boarding end-to-end process, systems setup, welcome experience, and exit processes. • Manage and maintain Zoho People (HRIS) as the single source of truth: employee records, contracts, leave, and org data. • Administer employee contracts, letters, and documentation (offer letters, confirmations, reassignments, exits) in line with Shekel's templates and standards. • Own benefits administration, including HMO enrolment, changes, and vendor coordination. Compliance & Policy Execution • Monitor and maintain the P&C Compliance Index, closing gaps proactively rather than reactively. • Ensure statutory compliance for Nigeria (pension, NSITF, ITF, PAYE, and related filings) in coordination with Finance. • Apply and enforce existing P&C policies consistently (Leave, Performance, Underperformance Management, Recruitment & Selection) and flag policy gaps or risks to the Head of P&C. Process Ownership & Continuous Improvement • Own the People Operations calendar leave cycles, appraisal administration windows, onboarding pipelines ensuring nothing slips. • Identify inefficiencies in existing people processes and design/implement improvements without needing to be asked. • Support delivery of company-wide initiatives such as the Role-Fit & Capability Review, Quarterly Goals & KPIs Tracker administration, and Spot Bonus Framework logistics. Recruitment & Talent Acquisition Support • Own day-to-day recruitment coordination for Nigeria roles job postings, candidate pipeline management in Zoho Recruit, interview scheduling, and candidate communication. • Support the Head of P&C on screening and shortlisting for junior to mid-level roles, using established scorecards and criteria. • Coordinate reference checks, background checks, and pre-onboarding documentation for new hires. • Maintain recruitment trackers and pipeline reporting, flagging bottlenecks or ageing requisitions proactively. Employee Experience & Engagement • Serve as a first point of contact for Sheyk queries on HR operations, policy, and benefits resolving issues with sound judgement. • Support planning and logistics for the monthly All-Hands and other culture and engagement moments. • Champion SHARP values in day-to-day people operations delivery. Reporting, Data & Team Leadership • Own HR operations reporting headcount, attrition, leave utilisation, and compliance status for the Head of P&C. Guide and coordinate the work of the HR & Admin Support Intern, ensuring quality and consistency of output. Requirements • Bachelor's degree in Human Resources, Business Administration, or a related field. • 3+ years of progressive HR/People Operations experience, including direct ownership of HR operations processes (not purely administrative support). • Working knowledge of Nigerian labour law and statutory HR compliance requirements. • Hands-on experience with an HRIS platform; Zoho People experience is a strong advantage. • Experience running recruitment coordination end-to-end pipeline management, scheduling, and candidate communication; Zoho Recruit or similar ATS experience is a plus. • Strong Excel and reporting skills, with comfort working across trackers, dashboards, and structured documentation. • Excellent organisation and follow-through able to run multiple processes simultaneously without dropping details. • A professional HR certification (CIPM, CIPD, SHRM, or GPHR) is an advantage.