About Us:

myLaurel is the leader in home-based acute care tailored to the needs of frail, elderly, and complex patients. Our Recovery at Home, Rapid Advanced Care, and Acute Care at Home models provide unmatched readmission prevention and utilization reduction solutions for high-risk populations. By treating in place in their homes with a team of compassionate, advanced practitioners, myLaurel ensures patients avoid the conventional acute care journey from ER to admission to post-acute care, creating dramatic cost savings, avoiding hospital-acquired conditions, and radically improving the patient and caregiver experiences.

myLaurel Health has three clinical service programs:

• Recovery at Home: post-hospital discharge program
• Rapid Advanced Care: on-demand in-home acute care
• Acute Care at Home: ED, Observation, and inpatients are discharged home, and advanced care is continued in the home, and simultaneously transition care is provided, significantly reducing readmissions

These three programs provide a unique utilization reduction and readmission prevention solution.

This Per Diem (Contractor) RN Care Manager role is an opportunity for RNs looking to transition from a traditional bedside role and provide compassionate care to frail, elderly, and complex patients in the home.

Summary Description

You will join a group of dedicated healthcare providers who are committed to delivering positive, lasting healthcare solutions to members of their communities. The care you provide has a lasting and meaningful effect on your patients and your community.

We believe in empowering healthcare professionals to do what they do best: provide the right care, at the right time, at the right place. With your knowledge, skills, abilities, and the equipment and technology we provide, you will deliver high quality healthcare services to patients where they are.

This role is for a Registered Nurse, Care Manager (CM) Contractor, who is willing to think creatively and utilize their clinical skills in the field of Telehealth. The core objective of the RN Care Manager is to build trust and navigate patients to the right care at the right time while providing an exceptional virtual care experience through empathic listening. In addition the RN, Care Manager will provide aftercare services for our patients involving diagnostic and laboratory result follow up, escalations to our Payer Partners, patient education and other administrative clinical patient needs.

Therefore, we are seeking a motivated Registered Nurses with at least 3 years of experience for this role.

For this position an active unencumbered RN license is needed in all of our markets. *Please note, at least one of the active unencumbered RN licenses is required to start.

Key Responsibilities:

• Provide exceptional clinical virtual care, with extraordinary customer services by communicating with patients and referring to providers via live phone interactions
• Follow and apply emergent clinical triage protocols, and sound clinical judgment
• Schedule and coordinate care with our Care Coordinator team
• Follow up on diagnostic and laboratory results timely with clear and concise documentation
• Escalations to our Payer Partners and providers when appropriate
• Providing patient education
• Provide follow up calls to our patients post provider visit following protocols, which will include laboratory, diagnostic, referrals, etc.
• Work to ensure a seamless patient coordinated center experience in a care team environment where respect and listening are key to ensuring our patients have the highest quality care, and the perfect patient experience.
• Help coordinate all aspects of patient care
• Ability to leverage and document in multiple platform and systems
• Provide feedback on evolving technology tools to optimize operational efficiency and improve the patient’s experience.
• Be a part of a dynamic and growing team looking to fundamentally improve episodic health care
• Foster a culture of achieving high patient satisfaction and quality outcomes
• Quality chart reviews as directed
• Other duties as assigned