About Hearth

Hearth is a Fintech company helping home improvement contractors grow and manage their business. Our SaaS platform provides over 14,000 contractors the financial tools they need to close more business, including financing solutions, invoicing, payment collections, insurance products, all in one, modern system designed specifically for the home improvement industry.

Backed by 8 VC, Founders Fund, and other prominent leaders in Silicon Valley, Hearth has raised over $50M and is one of the fastest growing companies in the home improvement space.

The Opportunity

<50% of Hearth customers currently process every payment through our platform. Capturing that remaining share is the single biggest lever to hit our $2B Gross Payment Volume (GPV) north-star. As Embedded Payments Lead on the Customer Success team, you’ll own the commercial strategy, playbook design, and day-to-day execution that unlocks GPV growth across our customer base.

What You’ll Do:

• Segment & Activate. Slice the contractor base by GPV potential, craft tailored go-to-market motions, and own the funnel from first swipe to full-wallet processing.
• Run Payments Ops. Serve as the day-to-day point of contact with our embedded-payments partner—settlements, reconciliations, risk holds, and all the “money-flow plumbing.”
• Lead the Team. Coach and inspire a lean team of Payment Specialists who drive activations, audits, and escalations.
• Champion the Customer. Funnel Voice-of-Customer insights to Product & Risk so product and pricing evolve with contractor needs.
• Instrument & Analyze. Work with Data teams to build dashboards for activation, GPV, margin, and cost-to-serve; run weekly cohort and funnel reviews to surface unlocks.
• Build & Scale Playbooks. Create repeatable talk tracks, ROI calculators, and cadence plans; enable every CSM to grow payments like a pro.
• Handle Tier-2 Support. Triage and resolve complex payments issues—chargebacks, settlement delays, risk reviews—while keeping NPS high.

Who You Are:

• 5+ years in payments-heavy Customer Success, Account Management motion
• Proven record of double-digit GPV growth via scaled playbook creation.
• Fluent in payment economics—interchange, funding timing, risk holds—and able to translate them into contractor-friendly value props.
• Strong communicator who can help time-strapped contractors understand the value of payments processing through Hearth.
• Bonus: Experience in home-services or construction tech and/or vertical SaaS

Our Core Values

• Truth. We value honesty and data. We seek to understand what is reality, so we can effectively respond to it.
• Slope. Rate of change over time. We hire and reward based on a team member’s potential, capacity, and growth-mindset, rather than a fancy resume.
• Mutual Benefit. The best outcomes happen when everyone wins - customers, team members, and the company. We seek to understand each other’s aspirations and create alignment to get there.
• Competitive Greatness. We desire an opportunity and environment from which to pull the greatest versions of ourselves out into the world, rather than just a “job”.

Location

This is a remote role based in the US.

Benefits

• Mission-driven, values-based culture.
• Competitive pay.
• Unmatched opportunities to learn and develop; front-row seat at a fast-growing tech startup
• Unlimited PTO, plus paid company holidays.
• Meaningful equity
• Medical, dental, and vision options.
• 401(k)
• Free Employee Assistance Program
• Parental Leave Program
• Pet Insurance

More About Us

Hearth embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. We consider employment for qualified applicants with arrest and conviction records.