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Forward Deployed Engineer

Galvanick

Galvanick

Software Engineering
Seattle, WA, USA
Posted on Saturday, March 30, 2024
About Galvanick
Galvanick protects the industrial world against cyber attacks. Our threat detection platform for factories and critical infrastructure defends the modern world against criminals and nation-states that target SCADA (Supervisory Control and Data Acquisition) and ICS (Industrial Control Systems). This is a chance to work in a startup environment with driven individuals committed to solving cybersecurity's big problems. The team comes from Amazon, Google, the White House, the US Navy, and Wall Street. We are backed by Founders Fund, Village Global, MaC Venture Capital, and others.
About the Role
We are seeking a dynamic and self-motivated individual with a unique blend of customer support and technical expertise to join our team as a Forward Deployed Engineer. In this role, you will play a pivotal role in ensuring the successful installation, onboarding, and ongoing utilization of our product by our valued customers. You will engage directly with customers providing technical support, capturing feedback, and building strong relationships to drive customer satisfaction and expand our presence within their organizations.
What You Will Do
* Engage directly with customers to facilitate the effective installation, onboarding, and day-to-day usage of our product.
* Provide technical support and troubleshooting assistance to address customer inquiries and issues.
* Capture and communicate customer feedback and requirements to the engineering team, contributing to product enhancements and improvements.
* Develop and maintain strong relationships with customer leadership and user base, ensuring their continued engagement and investment in the success of our Galvanick deployment.
* Collaborate with cross-functional teams, including sales and engineering, to drive customer success and expand our footprint within customer organizations.
* Stay up-to-date with industry trends and best practices in cybersecurity to effectively advise customers on security strategies and solutions.
Who You Are
* Previous experience in a technical or technical-adjacent role at a fast-growing company.
* Ability to work with a high level of autonomy and experience with client-facing engagements. You are comfortable with clients and consulting on product questions.
* Excellent communication skills with the ability to engage and build rapport with customers.
* Proven ability to troubleshoot network and endpoint issues and provide effective solutions.
* Customer-centric mindset with a passion for delivering exceptional customer experiences.
* Strong organizational skills and ability to manage multiple customer engagements simultaneously.
* Ability to travel to customer sites, as needed.
Bonus Points
* Strong understanding of cybersecurity principles, tools, and methodologies.
* You enjoy solving problems and are naturally curious about the technologies and tools you use.
* Comfortable taking risks and owning the accountability for managing them. You have a bias for action.
* Startup experience and an understanding of zero to one ideas. You enjoy attacking complex and novel problems.
* Experience with industrial, operational, or fulfillment environments.
Benefits
We provide top-of-the-line medical/dental/vision for employees and dependents, and have additional benefits designed to optimize every team member’s vitality, health, and wellness.
Location
The Galvanick team is based in Seattle. Given that we are an early-stage startup working on an exceptionally hard problem, we expect new team members to be in office. We are happy to cover relocation expenses.
ITAR Requirements
To conform to US Government export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a US citizen, lawful permanent resident of the US, protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the US Department of State. Learn more about the ITAR here.