Senior Ocean Planning Associate
Flexport
About Flexport:
At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.
The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.
About the Role
We’re looking for a Senior Ocean Planning Associate based in Ho Chi Minh city office, to take ownership of space planning, carrier booking, and allocation management for Flexport’s Vietnam export gateway (Vietnam and Cambodia origins) — focusing on TPEB and FEWB tradelanes. You’ll be at the center of coordination between our internal teams, carrier partners, and clients to ensure every container sails as planned.
This role is ideal for someone who’s built strong relationships with carrier offices or has hands-on experience in carrier customer service. You’ll combine operational excellence, market understanding, and a data-driven mindset to help us scale Flexport’s ocean freight network efficiently.
What You’ll Do
- Ocean Planning & Execution
- Manage the full cycle of shipment planning and bookings — from forecasting, allocation control, to SO release.
- Coordinate daily with Account Management, Procurement, Allocation & Yield, and carrier offices to secure capacity and protect critical shipments.
- Maintain accurate space visibility across Flexport systems (e.g., FFA, Fulfillment Management Tool - FMT) and sailing schedules.
- Drive optimal space utilization while ensuring compliance with carrier allocation rules and performance metrics.
- Carrier Performance & Exception Handling
- Serve as the first point of escalation for booking exceptions, space shortfalls, and service disruptions.
- Leverage your relationships with carrier local offices to resolve issues quickly — SO pushes, equipment release, or rollover prevention.
- Monitor carrier KPIs (on-time performance, equipment availability, service quality) and flag trends to Procurement and Operations Excellence teams.
- Process Improvement & Market Insights
- Identify workflow gaps and propose process enhancements to improve speed and accuracy.
- Share market intelligence and seasonal trends across internal teams to support trade-lane strategy.
- Partner with Product and Engineering to enhance planning tools and data automation.
What You’ll Bring
- 3–7 years of experience in freight forwarding, ocean carrier operations, or logistics planning.
- Proven track record of working closely with carrier local offices or directly in a carrier customer service role.
- Strong understanding of TPEB and/or FEWB tradelanes, allocation cycles, and equipment control.
- Excellent communication skills in both Vietnamese and English.
- Detail-oriented, calm under pressure, and highly organized.
- Proactive, data-driven problem solver who thrives in a fast-moving environment.
Commitment to Equal Opportunity
At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.
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