Ocean Operations Associate
Flexport
About Flexport:
At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.
The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.
The Opportunity
As an Ocean Operations Associate, you will play a key role in making sure shipments move smoothly for our customers. You’ll handle day-to-day operations with carriers, trucking partners, terminals, and internal teams. This is a great opportunity to learn global freight forwarding while developing expertise in ocean imports/exports.
In Vietnam, you’ll work closely with local shippers, consignees, and vendors—so Vietnamese fluency is a must. At the same time, you’ll also connect with our regional and global Flexport network—so English at an intermediate level is required.
What You’ll Do
- Execute end-to-end ocean shipments (FCL, LCL, import, export) including booking, documentation, and milestone updates.
- Communicate directly with carriers, trucking providers, CFS/warehouse operators to ensure shipments are on time.
- Troubleshoot and escalate exceptions (rollovers, port delays, customs holds) to keep cargo moving.
- Update and maintain data accuracy in Flexport systems to meet KPIs and client expectations.
- Support account managers and customs teams to deliver great client experience.
- Learn to handle special cargo (reefer, DG, oversized) under senior guidance.
- Proactively suggest process improvements to make operations more efficient.
What We’re Looking For
- Bachelor’s degree in logistics, supply chain, business, or related fields.
- 1–2 years of experience in freight forwarding, shipping lines, or logistics preferred (fresh grads with internships in logistics also considered).
- Fluent in Vietnamese, with good written and spoken communication.
- Intermediate English (able to read/write emails and basic calls with overseas teams).
- Detail-oriented, structured, and eager to learn global supply chain operations.
- Customer-focused mindset: you enjoy solving problems and keeping clients happy.
What You’ll Gain
- Deep expertise in ocean freight operations (imports, exports, intermodal).
- Hands-on exposure to international logistics systems (carriers, customs, warehouses).
- Opportunity to grow into Senior Associate, Team Leader, or Account Management roles as Flexport Vietnam scales.
- Be part of a fast-growing international company with training and development from global experts.
Commitment to Equal Opportunity
At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.
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