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Senior/Lead Client Success Manager

curbFlow

curbFlow

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Customer Service
New York, NY, USA
Posted on Friday, March 1, 2024
About Safari AI
Safari AI, formerly known as curbFlow, uses computer vision technology to convert the digital cameras of businesses & organizations into data collection machines. There are over a Billion IP cameras in the world, and Safari AI's mission is to make them much more valuable to their commercial owners. Clients connect their video to Safari AI to get real-time, business-critical data like pedestrian counts for retail, guest tracing for commercial real estate, traffic counts for DOTs and engineering firms, employee engagement at restaurants, and live wait times for amusement park rides, to name a few of our use cases.
Paying clients include Taco Bell/Yum Brands, NYC's largest 7-11 franchisee, Goodwill, Brightline, Merlin Entertainments (owner of Legoland) and JBG Smith, developer of Amazon's HQ2.
Safari AI was seed-funded with $8mm in 2018 by venture capital firms General Catalyst and Initialized Capital (Garry Tan) and expects to raise a Series A by the summer 2024.
Leadership & Culture
Safari AI is founded by a former Y Combinator founder with a meaningful exit under his belt. The company has headquarters in NYC, and a distributed engineering team with members living throughout North and South America.
About You And How You Succeed At Safari AI
You're excited about building a product that hasn't been built before. You have a bias toward action when you are stuck but are not afraid to ask for help when you need to. You're eager to test new ways of doing things and can take advantage of the freedom an early stage startup can afford you. You are eager to engage not only with the business side of the team, but with the clients and users themselves.

About the Role
Up to now, Client Success and upselling existing clients has been executed by the CEO and Operations. Now that the new client roster is growing quickly, the Company needs a dedicated function and leader to manage existing and new clients and help the relationship grow. This first Senior CS manager will work 4-5 days/week from the Company's Midtown Manhattan office and report to and work directly with the Founder & CEO.

Requirements for the Role

  • At least 4 years of enterprise Client Success relationship management
  • Track record of minimal/zero client churn and meaningful relationship expansion
  • Desire to learn and explain Safari AI's expanding Vision AI product lineup to clients
  • Fast technical learner, without needing to be an engineer
  • Collaborative and instinctive team player, knowing when to pull in teammates to help close an opportunity
  • Excellent written and verbal communication skills
  • Excited to work in the office daily with other teammates

What Safari AI offers

  • An opportunity to shape an early-stage AI startup and revolutionize how businesses get data and make decisions
  • Professional growth at a fast-growing, venture-funded startup with a proven founder and leadership team
  • Competitive salary and meaningful equity for early team leaders
  • Unlimited vacation days
  • Generous health benefits (Health, Vision, Dental)
  • 401k contributions enabled
  • Brand new, top of the line hardware and whatever else you need to help you win

Why bet on Computer Vision and Safari AI?
1. Huge industry hiding in plain sight: auto-measuring physical activity at scale
2. Large chasm between customer knowledge and market availability, i.e. customers don't know what is available in the market
3. No clear leader; everyone is small and unbranded (i.e. no Amazon or Google in the room to compete with)
4. The tech is very modular, allowing Safari AI and its customers to invent whole new use cases on a regular basis
5. Safari AI has developed the tech and data pipelines over three years and invested several million dollars and is now ready to scale
6. Safari AI is already emerging as the market leader in auto-measuring with CV by working with customers like Merlin Entertainments, Taco Bell/Yum!, Goodwill, JBG Smith, City of Washington DC and Brightline to name a few.

Apply now
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