Operations
Coval
Operations
San Francisco, CA, USA
Coval
Simulation & Evaluation that scales voice and chat AI agents
Operations
About the role
THE ROLE
This is the first dedicated operations hire at Coval. You'll own business operations, partnerships, and go-to-market support at a company that's scaling very fast and needs someone to make the business side run as well as the engineering side.
What this looks like:
• Business operations. Procurement, legal coordination, vendor management, and the operational infrastructure that keeps a growing company running smoothly.
• Strategic partnerships. Defining what partnerships with key players look like: reseller agreements, distribution deals, co-selling motions. This is part growth, part traditional biz ops.
• Sales support and events. Running sales dinners, supporting the go-to-market motion, and helping shape events and thought leadership as we build the brand.
• Pricing and packaging strategy. Working closely with sales and product to figure out how we price, package, and distribute. A lot of early work will be here — getting this right is critical.
• Growth operations. You'll sit at the intersection of sales, product, and partnerships, making sure the operational side of growth doesn't become a bottleneck.
This is not a back-office role. You'll start broad and as the company scales, you'll help define what the operations function becomes and who we hire into it.
WHAT WE'RE LOOKING FOR
• You've done biz ops or growth ops at a high-growth startup and you know what it looks like when a company hits the Series A inflection point.
• You're comfortable with ambiguity. The priorities will shift fast, and you'll need to shift with them.
• You want to be close to the product and the customers. You'll sit with engineers and salespeople, and you'll understand what they're building and selling.
• You have good judgment about where to be precise (legal, contracts) and where to move fast (partnerships, events, pricing experiments).
• You're a strong communicator and relationship builder. Partnerships and sales support require someone who can represent Coval externally with credibility.
• You're excited about AI and want to use it daily. We don't do repetitive work here — we automate it.
About Coval
What Coval Does
Coval is the simulation and evaluation platform for voice AI. We help companies answer the question most can't: do their voice agents actually work? Not in a demo. At scale, in production, with real users.
Most teams building voice agents are flying blind. They ship a demo that works, deploy it, and discover weeks later that 40% of conversations are failing. No evaluation infrastructure. No way to catch regressions before users do.
We built Coval because we've seen this movie before. Brooke led evaluation infrastructure at Waymo, where it takes millions of simulated miles before a vehicle touches a public road. Voice agents need the same rigor. Right now, almost nobody has it.
Nine people, backed by YC, closing six-figure enterprise deals with Fortune 500 companies, growing revenue 10x year over year. The space is moving fast. We're at the center of it.
What It's Like Here
We work in-person in SoMa, San Francisco. The office is shoes-off, full of plants, and dog-friendly. We bike, hike, skate, and run half-marathons together.
The team comes from Waymo, Zoox, Apple, and Google. We're hard on our work but never hard on each other. We ship on Sundays because we want to, not because someone told us to. We move at AI speed: what used to take weeks happens in hours.
Our operating principle is "wholesome and unhinged." We are relentless about making things happen, but we don't take ourselves too seriously. If you thrive in ambiguity, move fast, and want to be one of the first people building the sales foundations at a company that's already closing Fortune 500 deals, this is it.
Voice AI is where the market is going. We're already there. This is the best time to join.