About Citizen

Citizen is the No. 1 public safety app in the U.S., with a mission to make the world a safer place. Citizen provides 911 alerts so people can use their phones to keep themselves, and the people and places they love, safe. Citizen has notified people to evacuate burning buildings, deterred school buses from nearby terrorist attacks, and led to the rescue of kidnapped children and missing people.

Citizen’s 911 alerts are accompanied by live stories, real-time updates, and user-generated content so app users never have to wonder why there are helicopters overhead or fire engines flying by. By broadcasting from the scene of an incident, communicating with one another, and reading live updates, communities are empowered by Citizen. We act fast, break news, and give people the immediate information they need to stay safe. And we’re just getting started.

Our flagship paid product—Citizen Premium—is a only-of-its-kind personal safety subscription that allows users to reach a digital guardian 24/7 for $20/mo. Subscribers used Citizen Premium to guide emergency response to remote hiking locations, or travel safely on late-night walks.

Citizen Plus, which sits between the free Citizen app and Citizen Premium at $6/mo, currently unlocks 6 new features. Available for the first time ever, Citizen Plus includes the powerful ability to listen to police and fire radios, customize your alerts, unlock past incidents, create alert zones, view nearby registered offenders, and see crime statistics.

Already relied on by millions of people every day, Citizen will expand even further across the United States this year to keep more users safe and informed. We’re looking for hardworking, mission-driven individuals to help bring Citizen to hundreds of cities nationwide.

Citizen is backed by 8VC, Founders Fund, Goodwater Capital, and Greycroft and has raised $100M+ in VC funding.

About the Role

As a Senior Product Designer on the Enterprise Team at Citizen, we ship early and often, and you will have the opportunity to own as much of that process as you can-- from ideation and planning to development and launch. We’re looking for a Senior Enterprise Product Designer who will work closely with product and engineering teams to deliver a simple and thoughtful experience for all B2B features we build.

We highly suggest including your portfolio link in the resume.

Key Responsibilities

• Collaborate with a multi-disciplinary team, including Product Design, Product Management, Engineering, and Operations, to elevate our business.

• Engage in all stages of the design process, from user research and ideation to concept development, validation, wireframing, prototyping (we love Protopie and SwiftUI), and final visual design.

• Conduct generative user research to deeply understand user needs and create intuitive, user-centered designs.

• Develop pixel-perfect mockups and prototypes that deliver emotionally compelling user experiences.

• Conduct usability testing and iterate on designs based on user feedback.

• Partner with Product Managers to develop systematic solutions that align user needs with data, business goals, and strategy.

• Work closely with engineers to build impactful products within technological and timeline constraints.

• Facilitate collaborative work sessions with stakeholders at all levels.

Qualifications & Skills

Required:

• A highly skilled product designer with 5+ years of experience in enterprise software product design.

• Proven track record of designing and shipping enterprise experiences that have scaled successfully.

• Ability to think strategically about enterprise product design and articulate a clear vision.

• Experience navigating ambiguity and driving clarity to align user, technology, and business needs.

• Excellent communication and storytelling skills, with the ability to articulate design concepts and strategies to technical and non-technical audiences.

• Mastery of Figma and its advanced features, such as Autolayout, Variables, Responsive Prototype, and Design Systems.

Preferred (Nice-to-Have):

• Bonus: experience designing map-based consumer products.

Why You’ll Love Working at Citizen

• Mission-Driven Impact: Your work will directly contribute to making communities safer.

• Growth & Development: We invest in our people with learning opportunities, mentorship, and career development.

• Collaborative Culture: Work alongside passionate, driven, and supportive colleagues.

Competitive Compensation & Benefits: Citizen offers a competitive benefits package including medical, dental, vision, flexible spending accounts, paid time off, company holidays, stock option plan, commuter benefits, and various wellness perks.

EEOC & Diversity Statement

Citizen is an equal opportunity employer and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that diverse teams drive innovation and create better outcomes for the communities we serve. We strongly encourage applications from all individuals, regardless of race, ethnicity, gender identity, sexual orientation, age, disability, veteran status, or any other protected status.

If you don’t meet every requirement in this job description, we encourage you to apply anyway. We value skills, potential, and lived experience as much as direct qualifications.