Outreach Specialist
Arine
Based in San Francisco, Arine is a rapidly growing healthcare technology and clinical services company with a mission to ensure individuals receive the safest and most effective treatments for their unique and evolving healthcare needs.
Frequently, medications cause more harm than good. Incorrect drugs and doses costs the US healthcare system over $528 billion in waste, avoidable harm, and hospitalizations each year. Arine is redefining what excellent healthcare looks like by solving these issues through our software platform (SaaS). We combine cutting edge data science, machine learning, AI, and deep clinical expertise to introduce a patient-centric view to medication management, and develop and deliver personalized care plans on a massive scale for patients and their care teams.
Arine is committed to improving the lives and health of complex patients that have an outsized impact on healthcare costs and have traditionally been difficult to identify and address. These patients face numerous challenges including complicated prescribing issues across multiple medications and providers, medication challenges with many chronic diseases, and patient issues with access to care. Backed by leading healthcare investors and collaborating with top healthcare organizations and providers, we deliver recommendations and facilitate clinical interventions that lead to significant, measurable health improvements for patients and cost savings for customers.
Why is Arine a Great Place to Work?:
Outstanding Team and Culture - Our shared mission unites and motivates us to do our best work. We have a relentless passion and commitment to the innovation required to be the market leader in medication intelligence.
Making a Proven Difference in Healthcare - We are saving patient lives, and enabling individuals to experience improved health outcomes, including significant reductions in hospitalizations and cost of care.
Market Opportunity - Arine is backed by leading healthcare investors and was founded to tackle one of the largest healthcare problems today. Non-optimized medications therapies which cost the US 275,000 lives and $528 billion annually.
Dramatic Growth - Arine is managing more than 18 million lives across prominent health plans after only 4 years in the market, and was ranked 236 on the 2024 Inc. 5000 list and was named the 5th fastest-growing company in the AI category.
The Role:
Are you passionate about improving patients' lives? Join our Clinical Care team at Arine! As a valued team member, you will utilize Arine's software platform to optimize patient outcomes, enhance patient care, and efficiently deliver our clinical services.
Under the supervision of a Clinical Support and Pharmacist Team Lead, you will be responsible for making outbound calls to pharmacies to intervene in patient cases identified by Arine's platform. These calls will involve resolving or escalating medication-related issues.
This is a temporary position expected to last through December 2025.
All members of the Clinical Care team are expected to communicate effectively, maintain a cooperative working relationship with clients and colleagues, be respectful and accept constructive feedback professionally, and continuously learn new skills to deliver quality customer service and patient care.
What You’ll be Doing:
- Engaging pharmacies by phone to deliver Arine's services on behalf of patients’ health plans. The expectation is 70-80 outbound calls each day
- Identifying and creating follow up tasks and for escalation to a pharmacist
- Obtaining provider contact information to facilitate the delivery of clinical interventions
- Obtaining patient information required for clinical interventions
- Accurate record keeping in Arine's software platform
- Participating in process improvement meetings and team meetings to optimize workflows
- Undertaking other assigned projects
Who You Are and What You Bring:
- At least 6 months of experience in a high volume call center in a healthcare environment with some knowledge of basic medical terminology and medication names (brand and generic)
- Strong computer skills, including proficiency in with google products and call center software, including dialers
- Ability to manage questions and/or resistance from pharmacy staff and escalate appropriately
- Ability to think critically, especially when navigating Interactive Voice Response (IVR) systems
- Excellent written and oral communication skills
- Understanding of PHI access regulations and responsibilities
- Comfort with a call center environment and repetitive work
- A team player mindset with the ability to work independently
- Ability to work 40 hours/week (Monday-Saturday up to 7PM Pacific Time)
Nice-to-Haves:
- Experience with auto dialers
Remote Work Requirements:
- An established private work area that ensures information privacy
- A stable high-speed internet connection for telephonic and/or remote work
- This role is remote, but you may be required to come to on-site meetings multiple times per year. This may be in the interview process, onboarding, and team meetings
Perks:
Joining Arine offers you a dynamic role and the opportunity to contribute to the company's growth and shape its future. There may also be potential equity opportunities. You'll have unparalleled learning and growth prospects, collaborating closely with experienced Clinicians, Engineers, Software Architects, and Digital Health Entrepreneurs.
The posted range represents the expected base salary range for this position and does not include any other potential components of the compensation package, benefits, and perks. Ultimately, the final pay decision will consider factors such as your experience, job level, location, and other relevant job-related criteria. The hourly range for this position is: $17-20 /hour.
Job Requirements:
- Ability to pass a background check
- Must live in and be eligible to work in the United States
Information Security Roles and Responsibilities:
All staff at Arine are expected to be part of its Information Security Management Program and undergo periodic training on Information Security Awareness and HIPAA guidelines. Each user is responsible to maintain a secure working environment and follow all policies and procedures. Upon hire, each person is assigned and must complete trainings before access is granted for their specific role within Arine.
Arine is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees are treated with fairness and respect. We do not discriminate on the basis of race, ethnicity, color, religion, gender, sexual orientation, age, disability, or any other legally protected status. Our hiring decisions and employment practices are based solely on qualifications, merit, and business needs. We encourage individuals from all backgrounds to apply and join us in our mission.
Check our website at https://www.arine.io. This is a unique opportunity to join a growing start-up revolutionizing the healthcare industry!
Job Offers: Arine uses the arine.io domain and email addresses for all official communications. If you received communication from any other domain, please consider it spam.
Note to Recruitment Agencies: We appreciate your interest in finding talent for Arine, but please be advised that we do not accept unsolicited resumes from recruitment agencies. All resumes submitted to Arine without a prior written agreement in place will be considered property of Arine, and no fee will be paid in the event of a hire. Thank you for your understanding.