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Client Solutions Architect

Arine

Arine

IT, Customer Service
San Francisco, CA, USA · Remote
Posted on Thursday, June 13, 2024

Based in San Francisco, Arine is a rapidly growing healthcare technology and clinical services company with a mission to ensure individuals receive the safest and most effective treatments for their unique and evolving healthcare needs.

Frequently, medications cause more harm than good. Incorrect drugs and doses costs the US healthcare system over $528 billion in waste, avoidable harm, and hospitalizations each year. Arine is redefining what excellent healthcare looks like by solving these issues through our software platform (SaaS). We combine cutting edge data science, machine learning, AI, and deep clinical expertise to introduce a patient-centric view to medication management, and develop and deliver personalized care plans on a massive scale for patients and their care teams.

Arine is committed to improving the lives and health of complex patients that have an outsized impact on healthcare costs and have traditionally been difficult to identify and address. These patients face numerous challenges including complicated prescribing issues across multiple medications and providers, medication challenges with many chronic diseases, and patient issues with access to care. Backed by leading healthcare investors and collaborating with top healthcare organizations and providers, we deliver recommendations and facilitate clinical interventions that lead to significant, measurable health improvements for patients and cost savings for customers.

Why is Arine a Great Place to Work?:

Market Opportunity - Arine is backed by leading healthcare investors and was founded to tackle one of the largest healthcare problems today. Non-optimized medications therapies which cost the US 275,000 lives and $528 billion annually.

Dramatic Growth - Arine is managing more than 18 million lives across prominent health plans after only 4 years in the market.

Outstanding Team and Culture - Our shared mission unites and motivates us to do our best work. We have a relentless passion and commitment to the innovation required to be the market leader in medication intelligence.

Making a Proven Difference in Healthcare - We are saving patient lives, and enabling individuals to experience improved health outcomes, including significant reductions in hospitalizations and cost of care.

The Role:

This position offers a fast-paced environment with a collaborative team that is at the heart of where Arine has impact - with our clients and their members. You will have the opportunity to engage cross-functionally with both our clients and internal teams, as well as grow with our client success team as it evolves to enable the next phase of Arine’s rapid growth.

Are You a Good Fit?

Arine is seeking a technically savvy, strategic and business-minded Client Solutions Architect to help our clients maximize their usage of Arine’s Medication Intelligence Platform to achieve their business goals. This role is responsible for developing a deep understanding of customer needs and challenges, mapping them to Arine solutions, and working with cross-functional teams as the trusted technical advisor who owns the technical relationship between Arine and its valued customers. By leveraging your expertise, you will help to increase the adoption of Arine’s products, both internally and externally, and will gather valuable insights and feedback from customers to help shape the future of our products. You are a good fit if you excel in technical solution design, active project management, clear client and internal team communication, and have an ability to drive change across diverse internal and external stakeholders.

In this dynamic role, you will need to be both a strategic thinker and a hands-on doer. You will take a hands-on approach to configuring Arine’s platform to meet the client’s needs and showcase the business value of our platform. As the technical relationship owner, you will collaborate with stakeholders to understand their business objectives and translate those into technical solutions. You will take ownership of the client narrative, serving as the voice of the client and acting as a liaison between the client and our product and engineering teams. You will drive technical delivery by effectively managing timelines across Arine’s implementation team, product and engineering teams, and the client’s technical teams.

What You’ll be Doing:

  • Serve as the technical relationship owner for clients, overseeing the technical aspects of the client life cycle from pre-sales through implementation and post-launch
  • Lead client discovery discussions, solution design meetings, and workflow mapping sessions with the client’s technical and business stakeholders
  • Understand each client’s business needs and goals, translate those business needs to technical requirements for the client configuration of Arine’s platform
  • Incorporate technical requirements into broader client implementation project plans in collaboration with Arine’s implementation team
  • Continue to be client point-person throughout the engagement to address any technical needs as they evolve
  • Drive technical solution delivery across internal and external stakeholders as the key conduit between Arine’s customers and technical teams
  • Represent the voice of the client and collaborate with the Growth, Product and Engineering teams and to monitor opportunities for new products and features as Arine grows its customer base

Our Ideal Candidate Possesses:

  • 7+ years of experience in a similar customer-facing technical role such as solution consultant, solutions architect, sales engineer, or technical consulting
  • Proven track record of leading complex technical projects and programs with many stakeholders
  • Prior background working at a data-centric company; claims and EHR data experience preferred
  • Effective group-facilitation skills and confidence in leading client meetings to understand business objectives and clinical workflows
  • Excellent written and verbal communication skills; ability to switch seamlessly from executive presentations to white boarding with technical or clinical audiences
  • Thrive in dynamic environments, can navigate ambiguity with ease, and able to drive multiple projects at once with expansive ownership
  • Experience working in agile delivery environments; proficiency in software delivery and workflow management systems (Atlassian/Jira experience preferred)
  • Experience working within the healthcare industry, understanding of clinical workflows and deep knowledge of payer and risk-bearing provider needs
  • Comfortable working with human-readable text outputs (e.g. JSON, XML); Bonus points for software development experience with Python or AWS Services
  • Undergraduate degree required; Masters experience preferred; Bonus points for Doctor of Pharmacy (PharmD) degree
  • Strong knowledge of medication therapy management, comprehensive medication management and quality measures highly desirable

Travel and Other Information:

  • Travel up to 30%

Travel and Other Information:

  • For candidates local to the San Francisco Bay Area, the ability to commute to our office on Market Street in San Francisco at least 2-3 days/week
  • Travel up to 30%

Remote Work Requirements:

  • An established private work area that ensures information privacy
  • A stable high-speed internet connection for remote work

Perks:

Joining Arine offers you a dynamic role and the opportunity to contribute to the company's growth and shape its future. You'll have unparalleled learning and growth prospects, collaborating closely with experienced Clinicians, Engineers, Software Architects, and Digital Health Entrepreneurs.

The posted range represents the expected salary for this position and does not include any other potential components of the compensation package (including bonus and equity), benefits, and perks. Ultimately, the final pay decision will consider factors such as your experience, job level, location, and other relevant job-related criteria. The salary range for this position is: $155,000-175,000/year.

Job Requirements:

  • Ability to pass a background check
  • Must live in and be eligible to work in the United States

Information Security Roles and Responsibilities:

All staff at Arine are expected to be part of its Information Security Management Program and undergo periodic training on Information Security Awareness and HIPAA guidelines. Each user is responsible to maintain a secure working environment and follow all policies and procedures. Upon hire, each person is assigned and must complete trainings before access is granted for their specific role within Arine.

Arine is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees are treated with fairness and respect. We do not discriminate on the basis of race, ethnicity, color, religion, gender, sexual orientation, age, disability, or any other legally protected status. Our hiring decisions and employment practices are based solely on qualifications, merit, and business needs. We encourage individuals from all backgrounds to apply and join us in our mission.

Check our website at https://www.arine.io. This is a unique opportunity to join a growing start-up revolutionizing the healthcare industry!

Note to Recruitment Agencies: We appreciate your interest in finding talent for Arine, but please be advised that we do not accept unsolicited resumes from recruitment agencies. All resumes submitted to Arine without a prior written agreement in place will be considered property of Arine, and no fee will be paid in the event of a hire. Thank you for your understanding.