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Clinical Operations Manager

Arine

Arine

Operations
San Francisco, CA, USA · Remote
Posted on Saturday, April 20, 2024

Based in San Francisco, Arine is a rapidly growing healthcare technology and clinical services company with a mission to ensure individuals receive the safest and most effective treatments for their unique and evolving healthcare needs.

Frequently, medications cause more harm than good. Incorrect drugs and doses costs the US healthcare system over $528 billion in waste, avoidable harm, and hospitalizations each year. Arine is redefining what excellent healthcare looks like by solving these issues through our software platform (SaaS). We combine cutting edge data science, machine learning, AI, and deep clinical expertise to introduce a patient-centric view to medication management, and develop and deliver personalized care plans on a massive scale for patients and their care teams.

Arine is committed to improving the lives and health of complex patients that have an outsized impact on healthcare costs and have traditionally been difficult to identify and address. These patients face numerous challenges including complicated prescribing issues across multiple medications and providers, medication challenges with many chronic diseases, and patient issues with access to care. Backed by leading healthcare investors and collaborating with top healthcare organizations and providers, we deliver recommendations and facilitate clinical interventions that lead to significant, measurable health improvements for patients and cost savings for customers.

Why is Arine a Great Place to Work?:

Market Opportunity - Arine is backed by leading healthcare investors and was founded to tackle one of the largest healthcare problems today. Non-optimized medications therapies which cost the US 275,000 lives and $528 billion annually.

Dramatic Growth - Arine is managing more than 18 million lives across prominent health plans after only 4 years in the market.

Outstanding Team and Culture - Our shared mission unites and motivates us to do our best work. We have a relentless passion and commitment to the innovation required to be the market leader in medication intelligence.

Making a Proven Difference in Healthcare - We are saving patient lives, and enabling individuals to experience improved health outcomes, including significant reductions in hospitalizations and cost of care.

The Role:

We're currently seeking a motivated and passionate Clinical Operations Manager to join our team. As the Clinical Operations Manager, you'll play a critical role in enhancing the efficiency and effectiveness of the Clinical Care team's operations. Your primary focus will be on building and improving the systems and tools the Arine Clinical Care team uses to deliver excellent, scalable services outcomes for Arine’s customers. You will be responsible for owning the complementary foundations of Arine’s Clinical Care team, which is the team that uses the Arine platform to deliver high quality clinical outcomes for our health plan customers. As Clinical Operations Manager, you will deliver these results by partnering with Arine’s Lead Clinical Pharmacists and Support Leads to understand the drivers of scalable success in their programs, and to identify and act on opportunities for improving their outcomes and efficiency.

The Clinical Operations Manager reports to Arine’s Head of Operations.

Key Responsibilities:

Incentive Structure:

  • Design and implement incentive programs to motivate and reward team members for achieving performance targets and delivering exceptional service

Technology Optimization:

  • Optimize the utilization of tools such as Five9 for call center operations, scheduling software, and other third-party technologies to streamline workflows and improve productivity

Capacity Planning:

  • Conduct capacity planning exercises to ensure adequate resources are available to meet service demands and optimize team performance

Performance Measurement and Communication:

  • Evaluate and improve the system by which Arine’s Clinical Care team measures and communicates progress toward project outcomes, evaluates individual performance, and ties these measurements to coaching, incentives, and culture

Team Strengthening:

  • Strengthen the Arine Clinical Care team’s approach to identifying, interviewing, and hiring new team members
  • Develop and implement training programs to enhance team members' skills and knowledge, enabling them to deliver high-quality clinical care consistently

Collaboration and Prioritization:

  • Scale and improve the Clinical Care team’s practices for synchronizing and prioritizing work with Arine’s Product and Engineering teams

Customer Communication:

  • Scale and standardize the Clinical Care team’s practices for communicating project performance to customers

Our Ideal Candidate Possesses:

  • A track record of leadership of pharmacy project call center or related operations in a highly entrepreneurial environment
  • 4-6 years experience with pharmacy adherence, CMM, MTM or similar projects. Non-pharmacy background is also acceptable
  • Familiarity with or eagerness to learn the approaches of high performing clinical pharmacy programs (applicants with a licensed pharmacist background are welcome and encouraged!)
  • Demonstrated ability to identify inefficiencies and implement process improvements to enhance team performance and efficiency
  • Ability to manage multiple projects under tight deadlines, and communicate and collaborate with executives, Operations, or Technology teams
  • Excellent collaboration, attention to detail, problem solving, business acumen, communication, leadership skills, and investigative skills
  • Robust quantitative and analytical capabilities, including fluency with Excel
  • Familiarity with call center technologies such as Five9, scheduling software, and other relevant tools
  • Ability to apply judgment and make informed decisions in order to work independently and meet deadlines
  • Eagerness to learn new skills in a fast-paced, dynamic environment

Travel and Other Information:

  • For candidates local to the San Francisco Bay Area, the ability to commute to our office on Market Street in San Francisco at least 2-3 days/week

Remote Work Requirements:

  • An established private work area that ensures information privacy
  • A stable high-speed internet connection for remote work

Perks:

Joining Arine offers you a dynamic role and the opportunity to contribute to the company's growth and shape its future. You'll have unparalleled learning and growth prospects, collaborating closely with experienced Clinicians, Engineers, Software Architects, and Digital Health Entrepreneurs.

The posted range represents the expected salary for this position and does not include any other potential components of the compensation package (including bonus and equity), benefits, and perks. Ultimately, the final pay decision will consider factors such as your experience, job level, location, and other relevant job-related criteria. The salary range for this position is: $130,000-145,000/year.

Job Requirements:

  • Ability to pass a background check
  • Must live in and be eligible to work in the United States

Information Security Roles and Responsibilities:

All staff at Arine are expected to be part of its Information Security Management Program and undergo periodic training on Information Security Awareness and HIPAA guidelines. Each user is responsible to maintain a secure working environment and follow all policies and procedures. Upon hire, each person is assigned and must complete trainings before access is granted for their specific role within Arine.

Arine is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees are treated with fairness and respect. We do not discriminate on the basis of race, ethnicity, color, religion, gender, sexual orientation, age, disability, or any other legally protected status. Our hiring decisions and employment practices are based solely on qualifications, merit, and business needs. We encourage individuals from all backgrounds to apply and join us in our mission.

Check our website at https://www.arine.io. This is a unique opportunity to join a growing start-up revolutionizing the healthcare industry!

Note to Recruitment Agencies: We appreciate your interest in finding talent for Arine, but please be advised that we do not accept unsolicited resumes from recruitment agencies. All resumes submitted to Arine without a prior written agreement in place will be considered property of Arine, and no fee will be paid in the event of a hire. Thank you for your understanding.