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Clinical Support Specialist

Arine

Arine

Customer Service, Operations
Remote · San Francisco, CA, USA
Posted on Wednesday, June 14, 2023

Based in San Francisco, Arine is a rapidly growing healthcare technology and clinical services company with a mission to ensure that individuals receive the safest and most effective treatments for their unique and evolving healthcare needs. Non-optimized medication therapy results in more than $520 billion of waste, avoidable harm and hospitalizations each year. Arine solves these issues through our software platform, combining data science and clinical expertise to develop personalized care plans for patients and their care teams. Arine is committed to improving the lives of patients. Backed by leading healthcare investors and collaborating with top healthcare organizations, we provide and facilitate clinical interventions that lead to significant health improvements for patients.

The Role:

Are you passionate about improving patients' lives? Join our Clinical Care team at Arine! As a valued team member, you will utilize Arine's software platform to optimize patient outcomes, enhance patient care, and efficiently deliver our clinical services.

Under the supervision of a Pharmacist Team Lead and Arine's Head of Operations, you will be responsible for making outbound calls to patients, providers, and pharmacies to intervene in patient cases identified by Arine's platform using risk stratification algorithms. These interventions may involve obtaining and recording health and contact information, scheduling appointments, resolving medication-related issues, and performing patient engagement activities.

In addition to patient interactions, you will be responsible for answering inbound customer support requests, preparing and mailing letters, and other assigned duties. Collaboration with Arine's Clinical Pharmacists and Product team will be essential to optimize operational processes and provide input on product development as proxy for Arine’s patients and external providers.

All members of the Clinical Care team are expected to communicate effectively, maintain a cooperative working relationship with clients and colleagues, be respectful and accept constructive feedback professionally, and continuously learn new skills to deliver quality customer service and patient care.

What You’ll be Doing:

  • Engaging patients over the phone to deliver Arine's services on behalf of their health plan, including explaining clinical programs and benefits

  • Identifying potential medication-related and health-related issues and escalating them to the pharmacist

  • Obtaining provider contact information to facilitate the delivery of clinical interventions

  • Obtaining patient information required for clinical interventions

  • Answering phone calls from patients, providers, and pharmacies and responding to inquiries professionally

  • Accurate record keeping in Arine's software platform

  • Participating in process improvement meetings and team meetings to optimize workflows

  • Following up with hospitals, clinics, pharmacies, and patients to resolve clinical issues and concerns

  • Preparing and mailing patient educational materials and other necessary items as needed

  • Scheduling patients for telephonic or videoconference appointments with clinical pharmacists

  • Assisting with obtaining referrals and authorizations

  • Undertaking other assigned projects

Our Ideal Candidate Possesses:

  • A Bachelor's degree in Health Sciences or a related field or a healthcare background with certification (e.g., Pharmacy Technician, Certified Medical Assistant - NCMA/RMA/CMA, Behavioral Health Technician)

  • Ability to prioritize effectively and work in a fast-paced environment

  • Knowledge of basic medical terminology and medication names (brand and generic)

  • Excellent written and oral communication skills

  • Strong computer skills, including proficiency in the Microsoft 365 and Google Workspace

  • A team player mindset with the ability to work independently

Nice-to-Haves:

  • Experience with other electronic medical records

  • Experience in an ambulatory care setting, including taking medication histories

  • Experience working in a busy healthcare environment

  • Bilingual proficiency is ideal

Remote Work Requirements:

  • An established private work area that ensures information privacy

  • A stable high-speed internet connection for telephonic work

Perks:

Joining Arine offers you a dynamic role and the opportunity to contribute to the company's growth and shape its future. There may also be potential equity opportunities. You'll have unparalleled learning and growth prospects, collaborating closely with experienced Clinicians, Engineers, Software Architects, and Digital Health Entrepreneurs.

The posted range represents the expected hourly rate for this position and does not include any other potential components of the compensation package, benefits, and perks. Ultimately, the final pay decision will consider factors such as your experience, job level, location, and other relevant job-related criteria. The hourly pay rate for this position is: $17-20/hour.

Arine is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees are treated with fairness and respect. We do not discriminate on the basis of race, ethnicity, color, religion, gender, sexual orientation, age, disability, or any other legally protected status. Our hiring decisions and employment practices are based solely on qualifications, merit, and business needs. We encourage individuals from all backgrounds to apply and join us in our mission.

Check our website at https://www.arine.io. This is a unique opportunity to join a growing start-up revolutionizing the healthcare industry!